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johnski0502's avatar
johnski0502
Joining in
5 days ago

Call divert function doesn't work

When I try to set a call divert to my mobile, nothing happens. 
I've followed these instructions
https://www.virginmedia.com/help/landline/set-up-call-diversion

It tells me that 1765 doesn't work
All the other codes i.e  Asterix21 Asterix  or Asterix70 as advised does nothing  

A customer service rep just told me that it is enabled on my account. I said it doesn't work, she tried to look up the instructions on how to do it and then we got cut off for the 2nd time.
Hoping you can advise me how to do this

Thanks

John

4 Replies

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  • johnski0502's avatar
    johnski0502
    Joining in
    5 days ago

    Hi, No. I haven't spoken with anyone since posting this.
    They have fixed a phone fault now, but I cant get call divert to work. 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      5 days ago

      Thanks for the update on this johnski0502, so that we can look into this further with you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 days ago

    Hi johnski0502, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    I can see you've spoken to the team again since you posted. Has a way forward been established in relation to this matter? 

    Regards,
    Daniel