Forum Discussion

andymac62's avatar
andymac62
Joining in
3 years ago

Beocom 6000 No incoming calls after switch

Moved the home phone over to the cable modem today.  Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds.   All works fine with a simple analogue phone, the issue appears to be with the Beocom.  I have seen some posts with the same issue but can't see if any were resolved. 

Someone suggested de registering the phone from the Hub.  I have a Hub 3 being used as a Cable Modem, in settings I have no option to de register the phone.

Has anyone managed to solve this issue?

17 Replies

  • Chris_W1's avatar
    Chris_W1
    Icon for Forum Team rankForum Team
    3 years ago

    HI andymac62, thanks for the message and sorry to hear that you are having issues with the handset. 

    Can you de-register and re-register it and ensure that it is not on vibrate mode?

    Kind regards, Chris. 

     

    • andymac62's avatar
      andymac62
      Joining in
      3 years ago

      Hi Chris,

      We have deregistered phones from Base Station and re registered. Same result after. 

      Checked vibrate and the phone doesn't have that option.

      Regards,

      Andrew

       

      • Chris_W1's avatar
        Chris_W1
        Icon for Forum Team rankForum Team
        3 years ago

        Hi andymac62

        Does the handset ring when you are called or if you make an internal call to the handset from another handset? 

        Chris. 

  • goslow's avatar
    goslow
    Alessandro Volta
    3 years ago
    andymac62 wrote:

    Moved the home phone over to the cable modem today.  Can make outgoing calls fine but incoming calls do not ring and drop after 3-4 seconds.   All works fine with a simple analogue phone, the issue appears to be with the Beocom.  I have seen some posts with the same issue but can't see if any were resolved. 

    Someone suggested de registering the phone from the Hub.  I have a Hub 3 being used as a Cable Modem, in settings I have no option to de register the phone.

    Has anyone managed to solve this issue?

    Last (lengthy) topic about this was here, if you have not yet read, with no resolution

    https://community.virginmedia.com/t5/Home-Phone/Incoming-calls-failure-after-switch/m-p/5102011

    and there have been others before. In summary, can't recall anyone getting the B&O phones to work reliably off a standard BT line. Outcome of the OP's move to BT above is unknown but suspect the results may well be no different with BT on their 'Digital Voice' service.

    • andymac62's avatar
      andymac62
      Joining in
      3 years ago
      Thanks goslow,

      i saw this and tried a master socket on the router but no luck. Hopefully the engineer can sort it.
    • SDM123's avatar
      SDM123
      Joining in
      9 days ago

      This issue has probably been resolved now by many / most of you, but I outsourced my grievance to a very helpful small independent vintage telephone specialist company who weren’t aware of the problem. I sent them my Beocom 2 Mk1, they disassembled it to ascertain the issue and how the B&O design was supposed to work, then designed and built me a small box (like a plug in adapter for between the Beocom 2 and the wall socket). It works perfectly alongside my Panasonic DECT phones within the home.

      Company details for anyone who’s interested:

      https://www.vintagetelephony.co.uk/

      Email: vintagetelephoneysales@virginmedia.com and address to Chris.

      The cost charges was very small compared to the number of hours I’d spent pondering over various threads on the issue. Very happy with the solution they’d resolved, and it’s been working faultlessly for about 9 months now.

      • goslow's avatar
        goslow
        Alessandro Volta
        9 days ago

        Very helpful to see useful feedback like this shared on the forum.

        Also useful to know the answer involved more than simple wiring changes.

  • huwrugby's avatar
    huwrugby
    Joining in
    2 years ago

    Well, I have solved the issue by moving away from Virgin fibre phone. I've ported my home phone to a separate VOIP  provider - https://www.voipfone.co.uk/ - others are available. Using a generic VOIP adapter the whole Beocom system functions seamlessy again - despite using a very old PSTN base. Virgin take note.

    • Chris_W1's avatar
      Chris_W1
      Icon for Forum Team rankForum Team
      2 years ago

      Hi huwrugby, thanks for the message and sorry to hear that you have decided to leave.

      I am glad to hear that to hear that you have gotten things resolved and let us know if you need anything further. 

      Chris. 

  • andymac62's avatar
    andymac62
    Joining in
    2 years ago

    Just tidying out the Garage and found the Beocom 6000 phones.  I charged them connected deregistered phones and reset the base.  Re registered a phone plugged into the line and all working fine.  Pretty sure I have gone through all of these steps back in 2022.  But all works now.

    • andymac62's avatar
      andymac62
      Joining in
      2 years ago

      It could be I have a Hub 5 now so that could have sorted the isuue