Forum Discussion

ajf33's avatar
ajf33
On our wavelength
12 months ago

All incoming calls being sent to voicemail??

Hi, Since early this morning all incoming calls to my landline, have gone straight through to voicemail, with no attempt to try to actually connect to me.

 

I can call out off of the line ok, and no changes have been made since yesterday when the phone worked fine, both incoming and outgoing.

Can anyone please advise if there is a problem, as, I have rebooted my router as suggested by the help team, but so far no joy in being able to recieve incoming calls.

  • Hi ajf33

    Thank you for your post and welcome to our community.

    We are sorry to hear about the issues you are having with incoming calls.

    We have taken a look at things from our side and can see you spoke with the team this morning.

    Are you happy with the outcome of that call?

    Please pop back to us when you can. 

  • ajf33's avatar
    ajf33
    On our wavelength

    Well it appears i've been booked a technician, so I'm guessing there is no obvious area problem or anything obvious showing up at your end, the 2 people I spoke to didn't really say a lot, other than to reboot my router.

    • RDF's avatar
      RDF
      Superfast

      I had similar issues, the engineer swapped out Hub3 and sorted it. 

      (I'd tried the usual reboots etc to no avail)

      • ajf33's avatar
        ajf33
        On our wavelength

        Hope it dont come to that as i've only just got used to the new hub5 after years on hub3!

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      We are very sorry if the team didn't confirm the action they had taken.

      We would be happy to send you a direct message so we can confirm everything.

      Please look out for the envelope in the top right of the page and pop back to us when you can.

  • We have the exact same issue this morning. I've restarted the hub 5 twice to no avail. All incoming calls go straight to voicemail and the phone line was fine yesterday.

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      Hi Robert1964,

      Thank you for your post and welcome to our community.

      We are sorry to hear you are having the same issue.

      We will send you a private message now so we can take a closer look.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • Well our issue appears to have resolved today and everything is back to normal with our landline. Maybe a glitch or something that has been resolved by the engineers perhaps. Will monitor over the next few days and report back if it happens again.

    • ajf33's avatar
      ajf33
      On our wavelength

      That’s what happened to me, the problem cleared overnight with no need for the engineer ne’er to call. Mines still fine a week later so am asuming a network glitch!!