Forum Discussion

mellis0's avatar
mellis0
Up to speed
7 months ago

Virgin TV Go not working on iPad - “Oops - the service isn’t available at the moment."

Hi

When I log in to the TvGo app on my iPad (iOS 12.5.7)  the  app says

    “Oops - the service isn’t available at the moment. Try again in a few minutes”

on my Ipad for quite a few months.https://community.virginmedia.com/t5/TV-on-the-go/Virgin-TV-Go-not-working-on-iPad/td-p/5484764/page/3 

- I tried the solution that was at the end of the post, which gets me past the username screen but I can't get past the password screen without the: “Oops - the service isn’t available at the moment. Try again in a few minutes”

I can log into Android and my Computer fine.

I've just reset my Ipad which didn't make any difference.

I've tried different browsers, deleted browser cache.

I did a search of this TvGo forum posts and found a few similar posts.

Just to say I'm not the primary account holder, but effectively its a joint account. 

I'm fairly technical and the primary account holder doesn't use TvGo at all where as I do.

Any help would be much appreciated to get this issue resolved. It must be a known issue?

Regards

Mark 

  

27 Replies

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  • Lolezoes's avatar
    Lolezoes
    Tuning in
    7 months ago

    This might be an issue with the iPadOS version that you're running?

    Can you also check if the app needs updating, and if you possibly can, try and update the iPadOS software.

    Alternatively, you can use the website version of Virgin TV Go at https://virgintvgo.virginmedia.com

    Regards,

    Noah.

    • mellis0's avatar
      mellis0
      Up to speed
      7 months ago

      I am on the latest iOS version which for my iPad is 12.5.7

      I installed the latest version of the TvGo app.

      I tried browsers Safari, Chrome, Firefox at https://virgintvgo.virginmedia.com.
      - I accepted the cookies but just get a red screen with a blank white rectangle displayed in the middle of the red background.

      Regards
      Mark

  • Tudor's avatar
    Tudor
    Very Insightful Person
    7 months ago

    Works fine on my iPad Pro with iOS 18.0.1. That’s a very old level of iOS, many apps do not support older than a -2 version.

    • mellis0's avatar
      mellis0
      Up to speed
      7 months ago

      The TvGo app still supports iOS 12.

      Regards
      Mark

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        7 months ago

        Hi mellis0 👋.

        Thanks for reaching out to us, apologies for the issues that you are facing with our TVGO app, can we ask have ensured that the country of origin is set for the UK and currently using the app within the UK?

        Sabrina

  • mellis0's avatar
    mellis0
    Up to speed
    6 months ago

    Hi,
    It would be great to hear if there any updates on this issue.

    Regards
    Mark

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      5 months ago

      Hi there mellis0 thanks for getting back to us.

      We're sorry to hear that your iPad is still having an issue operating our TV Go app. And sorry for any inconvenience this may be causing. We've tested a number of Apple devices, included iPads and are having no issues. Are you definitely on the latest version of the app with the latest IOS software?

      Regards

      Lee_R

      • mellis0's avatar
        mellis0
        Up to speed
        5 months ago

        Hi
        Thanks for the update. 
        Yes I am using the latest version of the app.
        Looks like I will have to give up with watching with TvGo on this iPad.
        I'll keep an eye for TvGo app updates to see if they make a difference.
        Regards
        Mark