Virgin TV Go not working on iPad

[sm92]

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Happened for days. iPad software and app up to date, app works on my phone. Any help? Is there any iOS too old to work?

[Molly_T]

Thanks for getting back to us Singhie10. 

In order for us to raise this further we need to complete some troubleshooting steps (including re-setting the devices, and the password) and confirm some account information. We will send you a PM to do this. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Singhie10]

Hi, i replied to the PM message yesterday. 

[Psychotic]

I also messaged them the day of the post and am yet to receive a reply from them so you are lucky

[Gareth_L]

Hello Psychotic.

Sorry you haven't had a reply from your original post.

Can I send you a private message to pass security.

That way I can check your account and get the TV Go issue investigated.

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Veryfluidiride]

I am having this exact issue but I’ve not seen any reply to any of the questions, is there a resolution to this? 

Thanks Steve 

[Ashleigh_C]

Hi there @Veryfluidiride 

Thank you so much for your post and we are so sorry to hear that you are also facing this issue! 

Can I ask if your iPad is running the most up to date version of the app? Are you seeing the exact same message as the original post? 

[majorreview]

I’m having the same on several Apple devices. I got to Sign in and after submitting my email it shows “opps - the service isn’t available….”  Interestingly, regardless of the email I enter it gives me the same error so it doesn’t seem to be authentication related. 

[majorreview]

I’ve also, cleared safari cache, turned off all the privacy features and blockers and tried from my WiFi (where the vbox is), on mobile data and another WiFi. 

[majorreview]

💥 SOLUTION FOUND - For Apple device but may work on android. 

At the sign in screen

• Enter your email 
• DO NOT USE THE “GO” BUTTON ON THE KEYBOARD
• PRESS the “Done” button to minimise the keyboard
• PRESS THE BLUE “SIGN IN” ON THE APP 

For me, this then prompts for the password and let me in.  

I guess the “Go” button on the keyboard submitted an erroneous entry and kicks you out. 💥👍

Happy streaming 📺