Forum Discussion

sm92's avatar
sm92
Tuning in
12 months ago

Virgin TV Go not working on iPad

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Happened for days. iPad software and app up to date, app works on my p...
Psychotic's avatar
Psychotic
Tuning in
12 months ago

I have the same issue on my iPad. I have cleared all cookies in browser and removed the app then reinstalled. Same issue when logging in through website. Am able to log in through phone which is android.

Martin_N's avatar
Martin_N
Forum Team
12 months ago

Hi Psychotic,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with accessing Tv Go. 

Can you confirm if you have tried to access this via different web browsers? If so, can you list the browsers you've tried?

^Martin

  • Psychotic's avatar
    Psychotic
    Tuning in
    12 months ago

    Tried both chrome and safari. Have a feeling you have stopped access as all OK on android phone just issues with ipad which is running on version 12.5.7. Was working great until had to reinstall the app