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oldmoondog's avatar
oldmoondog
On our wavelength
2 months ago

Virgin TV go - sign in loop on iMac

I can sign in to TV Go on my iPhone but am unable to sign in on my iMac.  I click on the sign in box and it briefly flashes the Virgin logo then it loops back to the page with the log in box.

8 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi oldmoondog 

    Thanks for posting and welcome back to the community. Sorry to hear of the TV Go issue.

    On the iMac, do you have a VPN active? If so, please remove it and reboot the device before retrying. 

    If not, can you delete the app and re-install it for us?

    Best wishes.

    • oldmoondog's avatar
      oldmoondog
      On our wavelength
      27 days ago

      I have solved the issue. I updated my sign in details then discovered Safari would not work but Firefox did. I need to discuss with Apple.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        26 days ago

        Thanks for the update oldmoondog. We're glad to hear everything is okay. We'd also like to wish you all the best with Apple.

        If we can help with anything else at all? You know where we are.

        Gareth_L

  • oldmoondog's avatar
    oldmoondog
    On our wavelength
    2 months ago

    The TV Go App does not appear to be compatible with an iMac.  I access it through a web browser 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi oldmoondog 

      Thanks for confirming. Have you got Apple Relay on? If so, can you turn this off for us and re-try?

      Also, have you tried a different browser?

      Best wishes.

      • oldmoondog's avatar
        oldmoondog
        On our wavelength
        31 days ago

        Thank you for your responses. Apple Relay is off and have tried another browser. Still no joy.