Hi, recently changed my account back to V6 from the dreadful 360, since then I am unable to connect to the TV GO app on any of my previously already registered devices (my phone or laptop). This same thing happened previously when I originally "upgraded" my account to 360. I am constantly met with the same "Oops - something went wrong! Please try again later." message.
Hi Anonymous
Thanks for posting and welcome back to the community.
If you go to the right handside of the app - click the TV box there. Are you connected to the right box?
Also, please ensure any device doesn't have a VPN on it as this can cause issues.
Best wishes.
Hi Fox35,
Thank you for your response.
Could you kindly send us a screenshot of what you're seeing when in the TV GO app? Please ensure any personal information is not visible.
Please pop back to us when you can.
This forum is full of posts now from customers who can not log into the Virgin TV Go app, myself included.
Virgin has clearly got a problem with this app with more people posting on here everyday with the same issue, unable to log in. I reported it to Virgin 2 weeks ago, and it is still not fixed and still no follow up from them with any update.
Why is Virgin ignoring this?
Bad, very bad customer service.
Sorry to hear that you're still unable to access TVGO Anonymous
Please do each out back over private message with my colleague that is supporting you on this and we can investigate your issue further at our side.
This forum is full of posts now from customers who can not log into the Virgin TV Go app, myself included.
Virgin has clearly got a problem with this app with more people posting on here everyday with the same issue, unable to log in. I reported it to Virgin 2 weeks ago, and it is still not fixed and still no follow up from them with any update.
Why is Virgin ignoring this?
Bad, very bad customer service.
Hi Fox35,
Thank you for your post.
I can see that you are currently speaking with my colleague Ash via PM. Please pop her a message and she will be able to check for an update for you.
Thanks again
Hi Beth, I am facing the exact same issue.
It has been over 2 weeks now since I first reported this problem, and 10 days since I was promised a call back with an update about a fix. I have received no such update or correspondence. This is appalling customer service from Virgin Media especially as more customers are reporting, on this forum daily, the same or similar problem as myself.
I have posted on here for last 2 weeks, I have tried calling customer service several times, I have used the online chat and I have filled in the complaint form in the Contact Us section, but my problem is still ignored and unresolved.
I was originally informed my issue would be fixed in 3-5 days, it was not. Furthermore, I was then informed I would be contacted within 10 days, I was not. Virgin Customer service might as well be non-existent. Awful service from an awful company. I can't wait to leave and go back to Sky.
Ask for a deadlock letter and then escalate to the Ombudsman.
Hey Fox35, thank you for reaching out and I am so sorry to hear about this
I can see you are currently in PM with my colleague.
Please do reach out if you need anymore assistance on this matter.
Hi there. Did you ever get this sorted? I am facing the exact same issue.
