Forum Discussion

Maccy609's avatar
Maccy609
Tuning in
3 days ago

Unable to sign in

Can anyone offer some advice on resolving this issue.

Tried on multiple different devices over the last few days and get the same message.

TIA 

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Maccy609 

    Welcome back to our forums, and sorry to hear you are having issues with your TVGo login. We can understand the inconvenience caused, and we want to best we can. Just to confirm, do you also get the same issue when using the browser version? Also, when was the last time you were able to log in? Do you get issues when accessing your my VM account?

    Thanks,

    Akua A

  • Maccy609's avatar
    Maccy609
    Tuning in
    2 days ago

    Hi Akua,

    I am unable to login to TVGo or VM Connect, my equipment was installed on the 24th July. Is it possibly an account issue as I had a previous account cancelled? I've tried multiple browsers and it still doesn't work. 

    I am also unable to see my Virgin Media account online.

    Thanks.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      15 hours ago

      Hi Maccy609 👋.

      Thanks for the update on this, if you are using the same details from your old account on your new account as the accounts have not been merged you will not have access to new account facilities. So that we can take a further look into this we would need to bring you in for a private message.

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina