Forum Discussion

Plumber15's avatar
Plumber15
Tuning in
2 years ago
Solved

Unable to sign into virgin account

I believe others have or having the same problem not being able to sign into their account. I'm also going round in circles. trying to reset password. I got through to a real person and spent nearly an hour trying sought it out. sending me emails that never came and I did get an email the link would send me back to reset password which would not work. I got really frustrated and had to terminate the phone call. 

Come on Virgin get it together.

Any one got an answer to this problem?

 

  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi Plumber15, thank you for your post. 

    We're sorry to hear about the problem you're having and the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi Plumber15, thank you for your post. 

    We're sorry to hear about the problem you're having and the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • Plumber15's avatar
      Plumber15
      Tuning in
      9 months ago

      Hi, I logged out of virgin app. and cannot log back in. I request a new password reset but, get the email, click the link and get a message link timed out. I cleared history and caches on mobile and MacBook  and try resetting again. Going round in circles again.

      Please help.

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        9 months ago

        Hi Plumber15

        I'm sorry to hear the issue has returned 😞

        I will send you a private message now so I can resolve this for you.

        Please look out for the envelope in the top right of the page and pop back to me when you can.