Forum Discussion

elj165's avatar
elj165
Settling in
4 days ago

Unable to sign in to TVGO

After two weeks I am still unable to sign in to tvgo on my Samsung Galaxy Tab A since virgin media decided to roll out VM/O2 sign in I have manage to create a new VM/O2 identity but I'm struggling to sign in to TVGO 

The tablet is up to date

I have cleared cache and data before uninstalling app then rebooting tablet before reinstalling tvgo.

When I try to sign in to tvgo all I get is a dark screen. Spent hours on the phone waiting to speak to VM and all the assistant could advise was to uninstall app then reinstall.

Hope someone on here is more tech savvy than VM assistants as they have been useless.

cant wait for my contract to end so I can go to a reputable company

3 Replies

  • FrankieBeee's avatar
    FrankieBeee
    Dialled in
    3 days ago

    Mine is the same - it just stopped working when I was already signed in and won't let me back in. Mind you I have forgotten my password and can't even change it on virgin media now either to one I remember

     

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 days ago

    Thanks for reaching out to us elj165, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues with the TV Go on the Samsung Galaxy Tab A.

    Can you please confirm if other streaming services are working on this device?

    Is it possible to also confirm the age of the tablet?

    In terms of the TV Go account, is the accessible on alternative devices you use?

    Thanks,

    David_Bn

  • elj165's avatar
    elj165
    Settling in
    2 days ago

    Hi David yes I can get other streaming services on the Samsung tablet and was able to view Virgin TVGO until virgin media decided to merge VM/O2 login details.

    We struggled with other devices we use but have managed to log in to them with my newly created VM/O2 login details but this is just beating me and please don't blame the age of my tablet as reading on different forums this problem exists with relatively new devices from several different manufacturers.