Forum Discussion

elj165's avatar
elj165
Settling in
2 months ago

Unable to sign in to TVGO

After two weeks I am still unable to sign in to tvgo on my Samsung Galaxy Tab A since virgin media decided to roll out VM/O2 sign in I have manage to create a new VM/O2 identity but I'm struggling to sign in to TVGO 

The tablet is up to date

I have cleared cache and data before uninstalling app then rebooting tablet before reinstalling tvgo.

When I try to sign in to tvgo all I get is a dark screen. Spent hours on the phone waiting to speak to VM and all the assistant could advise was to uninstall app then reinstall.

Hope someone on here is more tech savvy than VM assistants as they have been useless.

cant wait for my contract to end so I can go to a reputable company

14 Replies

  • FrankieBeee's avatar
    FrankieBeee
    Dialled in
    2 months ago

    Mine is the same - it just stopped working when I was already signed in and won't let me back in. Mind you I have forgotten my password and can't even change it on virgin media now either to one I remember

     

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    31 days ago

    Thanks for reaching out to us elj165, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues with the TV Go on the Samsung Galaxy Tab A.

    Can you please confirm if other streaming services are working on this device?

    Is it possible to also confirm the age of the tablet?

    In terms of the TV Go account, is the accessible on alternative devices you use?

    Thanks,

    David_Bn

  • elj165's avatar
    elj165
    Settling in
    31 days ago

    Hi David yes I can get other streaming services on the Samsung tablet and was able to view Virgin TVGO until virgin media decided to merge VM/O2 login details.

    We struggled with other devices we use but have managed to log in to them with my newly created VM/O2 login details but this is just beating me and please don't blame the age of my tablet as reading on different forums this problem exists with relatively new devices from several different manufacturers. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      29 days ago

      Thanks for coming back to us elj165, so the problem is just happening on this one device. Are you not even able to login to TV GO via your tablet at all, are you able to share a screenshot of what is happening? Please be sure to hide any personal details.

      Kind Regards,

      Steven_L

      • elj165's avatar
        elj165
        Settling in
        28 days ago

        hi Steven_L

        This is all I get when trying to log in to TVGO

        That's it doesn't come up with a log in screen

  • elj165's avatar
    elj165
    Settling in
    25 days ago

    So what you are saying is the Virgin TVGO app is useless and I should just use a browser. Obviously there is a glitch with the app but virgin media aren't interested because it only affects a minority of customers however you are quick to advertise it as a feature of the package that I'm paying for.

    The only reason I renewed my contract with virgin media was the fact I work away from home and had the facility to watch the same channels I have at home whilst away from home which worked fine until the VMO2 switch over.

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      23 days ago

      Hi elj165, if the account is accessible on the browser and working as expected on the tablet, this would likely rule out an account issue or an issue with the tablet's capability to stream the services on our platform.

      Are you currently able to log into your My Virgin Media account?

      This would use the same set of login details as the TV Go application.

      Thanks,

      David_Bn

  • Mobes's avatar
    Mobes
    Superfast
    25 days ago

    Ever since I linked my virgin account and O2 account I can’t log in to either sky sports app or tv go on my android tablet 

    it all works fine on iPhone and iPad but not on android tablet!

    Tv go says ‘ooops there’s problem try again in a few minutes”

    Sky sports says access denied 

     

     

     

  • turbo1966's avatar
    turbo1966
    Tuning in
    21 days ago

    If you ever get this fault resolved will you post to this thread ? I’ve got a error linking my new email address to my virgin login. All since the O2 authentication change.

    cheers

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      20 days ago

      Hi turbo1966 

      Welcome back to our forums, and sorry to see you are having a similar issue. We can understand the frustration caused. We can see you are currently in private messages with our team. Please remain in contact there, and our team will do its best to help. 

      Thanks,