Forum Discussion

Nellyedmond's avatar
Nellyedmond
Tuning in
2 years ago

Tvgo app wont play recordings

For the last couple of months the TV Go app has not played recordings.

It did use to, I'm not aware of any changes to my home set up or mobile since it last worked.

I can control the TV, set recordings, delete recordings, but it when i try play a recording  it loops for about 10 seconds then says I'm not on the same network. 

I've searched the forums, seen lots of people with similar issues over last year or two, bit never spotted a resolution. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    1) Make sure your device is on the SAME Wi-Fi network as the box you are trying to play from. If your device is using mobile data it won't work, as it's an external connection.

    2) Make sure any kind of VPN installed on the device is turned off. Again this can lead to the content being sent external to your network, which is not allowed.

    • Nellyedmond's avatar
      Nellyedmond
      Tuning in

      I'll definitely on the same home network and no VPN has ever been used, it did work, but hasn't for a month or two now.

      • Zach_R's avatar
        Zach_R
        Forum Team

        Hi Nellyedmond,

        Thank you for your posts and welcome to our community forums. We're here to help.

        I'm so sorry to hear of your recent issues with watching recordings via Virgin TV Go. Would you be able to confirm what device you're using the app on? Can you ensure that you have the latest version of the app and your device OS installed?

        Thanks,