TV Go keeps failing
I can't watch TNT on my laptop for longer than five minutes without having to refresh because of getting a 1001 error code. Screenshot attached. Never had a problem before. Please solve!
Forum Discussion
14 Replies
Same problem Error 1001 with TNT whats the point of paying £18 a month when this keeps happening looking to leave virgin tbh
- Steven_L
Forum Team
Hello jonbon,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV GO application and trying to watch TNT Sports. What device are you having these issues on and have you tried to remove and re-add the application since the issues started?
Kind Regards,
Steven_L
I'm sorry, Kath, but to say "we've got no known issues" is ridiculous - even other members replies to my post confirm this. Nearly all of my TV Go watching is live sport, so why would the volume of people trying to access the programme have suddenly increased. I'm really disappointed with the shrug your shoulders response. I will as you suggest, 'pop back' when I next have a problem.
- Ashleigh_C
We are sorry Jon25 what we mean by not a known issue, is that our teams have not reported this a wider known fault, which means it is likely to be an intermittent issue that should now be hopefully resolved.
Please do monitor this and let us know if it pops back and if it does we will be happy to offer further advise.
No, the same thing has just happened on Discovery.
- Robert_P
Hello Jon25,
Sorry to hear of the TV Go issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.
We have a guide here on how to use TV Go, has this worked prior for you or is this the first time trying it? Was it live TV via TNT or a recording/standard content? Are you able to try via a different device to see if you get the same error?
Let us know.
This is happening to me too, started a few days ago.
