Forum Discussion

BAZZER567's avatar
BAZZER567
Tuning in
2 years ago
Solved

TV Go: Error message "Sorry - we can't play this at the moment 400"

TV Go was working yesterday. This morning I get the error message "Sorry - we can't play this at the moment 400". Currently I cannot watch anything on TV Go. I thought I might need to add / change my Device, and the Device page does not seem to allow Adding of New Devices. Looks like TV Go has a major fault. Please fix ASAP.

  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello all, 

    Thanks for raising the issue with us. We've reported it to our team and it's now raised under ticket number F011037596. We hope to have a fix as soon as possible. 

    Many thanks, 

    Your Community Moderators

  • seayjay1958's avatar
    seayjay1958
    On our wavelength
    10 months ago

    Hi,

    I am having the same problem on my fresh Windows 11 Pro install PC.

    Any video I try to play, live or on demand, on any channel just gives me the error.....

    Not Available: Sorry We Can't Play This At The Moment 0

    However, i can hear the programme being played.

    I've registered and de-registered the device - I have no more change left for now.  I get the same error on the App and the web. I've cleared the cache.  Rebooted.  No luck at all. 

    The app works perfectly on my android phone.

    Im using Chrome with all extensions turned off.
    My PC has a AMD Ryzen 5 2500U processor 8GB Ram and a 256 GB ssd.

    As I said this is a fresh Windows 11 Pro install. I've searched this forum for a fix but all I find is many folks with the same problem but no fix.

    Any help from Virgin would be appreciated.

    Thanks

    • David_Bn's avatar
      David_Bn
      Forum Team
      10 months ago

      Thanks for reaching out to us seayjay1958 and I'm sorry to hear of the issues with the TV Go service on this device.

      With the advising of the TV Go services working on other devices, this is something you would be best placed to raise with the manufacturer of the device and/or the operating service.

      This wouldn't represent an issue with the service we're currently supplying.

      Thanks,

      David_Bn

  • Ryancarlwatson's avatar
    Ryancarlwatson
    Tuning in
    9 months ago

    This issue is relatively recent. I can no longer watch sport on my chromebook because every 5 minutes I have to refresh as the video feed stops with this error. It needs sorting out ASAP!

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      8 months ago

      Hi Ryancarlwatson 👋 Thank you for your post and welcome to the Virgin Media Community 😀

       

      We're sorry to hear about the issue you're experiencing 😔

       

      Just to confirm, are you accessing TV Go via the app or a browser? Also, which specific sports channels are you unable to watch?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • Ryancarlwatson's avatar
        Ryancarlwatson
        Tuning in
        8 months ago

        Hello Daniel.

        If you read my posts you will see that I am having the problem on both the chrome browser and the app with slightly different error codes.

        I am trying to watch TNT sports. It works and then a few minutes in comes up with the error. I can refresh the browser and it works for a time until the error comes back.