Hello all,
Thanks for raising the issue with us. We've reported it to our team and it's now raised under ticket number F011037596. We hope to have a fix as soon as possible.
Many thanks,
Your Community Moderators
Hi,
I am having the same problem on my fresh Windows 11 Pro install PC.
Any video I try to play, live or on demand, on any channel just gives me the error.....
Not Available: Sorry We Can't Play This At The Moment 0
However, i can hear the programme being played.
I've registered and de-registered the device - I have no more change left for now. I get the same error on the App and the web. I've cleared the cache. Rebooted. No luck at all.
The app works perfectly on my android phone.
Im using Chrome with all extensions turned off.
My PC has a AMD Ryzen 5 2500U processor 8GB Ram and a 256 GB ssd.
As I said this is a fresh Windows 11 Pro install. I've searched this forum for a fix but all I find is many folks with the same problem but no fix.
Any help from Virgin would be appreciated.
Thanks
Thanks for reaching out to us seayjay1958 and I'm sorry to hear of the issues with the TV Go service on this device.
With the advising of the TV Go services working on other devices, this is something you would be best placed to raise with the manufacturer of the device and/or the operating service.
This wouldn't represent an issue with the service we're currently supplying.
Thanks,
David_Bn
