Forum Discussion

johnnyn's avatar
johnnyn
Joining in
2 years ago

TV GO - Laptop - Not Available: Sorry We Can't Play This At The Moment 0

Hi - i've tried to log in to TV Go on the laptop today (first time since been "upgraded" t 260, and al i'm getting is error codes.

Mainly - Not Available: Sorry We Can't Play This At The Moment 0

However, i can hear the programme being played, and I can briefly see it when I selected the Picture in Picture box so it is there, just not on the main screen.  Not really how we really wanted to spend half-term, me trying to sort a technical issue rather than watching the films the kids had chosen!

I've registered and de-registered the device - I have no more change left.  I get the same error on the App and the web. I've cleared the cache.  Rebooted.  No luck at all. 

Any help would be appreciated.

  • johnnyn's avatar
    johnnyn
    Joining in
    2 years ago

    Did this get sorted?  I've tried using TV Go today for the first time since been "upgraded" to TV360 and all I'm getting is error codes.

    • Travis_M's avatar
      Travis_M
      Forum Team (Retired)
      2 years ago

      Hi johnnyn 

       

      Thanks for your response and sorry to hear about this

       

      What error codes are you getting when you attempt to use the TVGo app?

       

      Regards

      • lello's avatar
        lello
        On our wavelength
        2 years ago

        Hi

        Can you help me, I have same issue, but can watch on my android phone but issue on laptop

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi johnnyn👋.

      Thanks for reaching back out to us. Apologies for the issues that you are having with the TVGO app. We would need to bring you on for a private chat to look into this further.

      Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina

  • CMaxC's avatar
    CMaxC
    Tuning in
    2 years ago

    I am having the issue now on Android and Laptop - error code 2004.  Can't watch anything

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey CMaxC,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear you have been having this issue, for this can you confirm for me if you have gone about resetting all your devices via our website here?

      This should allow the devices to work as it'll free up some space and allow them to sync into the system.

      Joe

      • CMaxC's avatar
        CMaxC
        Tuning in
        2 years ago

        I have done that and the lapto now works, but the Android phone (up to date with latest OS) doesn't .  It asks me to register, but then goes to the same error when playing the  video.  If I try again it asks again to register the device.  Done the attempted registration several times but it is not working.  Also restarted phone and app

         

  • gahanj's avatar
    gahanj
    Joining in
    11 months ago

    I have an issue with TV Go not working. I have the sound but no picture with an error showing "Not Available, Sorry - we can't play this at the moment 0"

    I've tried the usual uninstall, sign out and reinstall everything and have the same issue. 

    • Martin_N's avatar
      Martin_N
      Forum Team
      11 months ago

      Hi gahanj,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about this. Is this happening on Live content or OnDemand?

      ^Martin