Hey CMaxC,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you have been having this issue, for this can you confirm for me if you have gone about resetting all your devices via our website here?
This should allow the devices to work as it'll free up some space and allow them to sync into the system.
Joe
I have done that and the lapto now works, but the Android phone (up to date with latest OS) doesn't . It asks me to register, but then goes to the same error when playing the video. If I try again it asks again to register the device. Done the attempted registration several times but it is not working. Also restarted phone and app
