Hi,I have been trying for days to get logged into the tv control app. The error I get is“Your email or password was incorrect. Please try again or go back to change your email” I am using the correct my virgin media details as I have always used, I am currently logged in on the TV to go app, my virgin media app and the virgin media connect app. So why can’t I get the TV control app to work?my husband is getting the same error when he tried and we have tried on our tablet device. I have uninstalled the app. is there anything else I can do?

Interesting thread.I've just installed on a new device & TV Control will not log me on.I get a message saying "Sign In Error" & Login Error" with the options to "Return to Sign In " or "Exit".I have tried reinstalling the APP with no change. I then changed my email address followed by a new password. None of these steps has given a different result.All other VM apps have singed in OK with the new details.My assumption is an APP error which needs fixing.

Hi davidlapham, thank you for your response.In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.Regards,Daniel

Hi davidlapham, Dan is currently out of office so I've assigned this to myself to gain a further update. I've dropped you a PM to discuss further. Regards,

Hi Lee-AnnL, thanks for the message and welcome back to the forums. I am sorry to hear that you are having issues with the app, this will use the same password as the online account. Can you clear all the cache and cookies and change the password to see if it allows access? Please let us know how it goes? Kind regards, Chris.

I am having an identical problem after installing the app on a new phone

TV Control app won’t let me sign in | Virgin Media Community

28 Replies

Lord_Rees
Joining in
6 months ago
What's the fix, all the problems seem to. Just get a DM me and not sharing any solutions. I've just signed up to Virgin so I've signed in to about 1000 things. The email is correct, the password is correct. But I'm getting an error that says it is intact wrong (I've had to input the same details to joing this "community".
- newapollo
  Very Insightful Person
  6 months ago
  Lord_Rees wrote:
  What's the fix, all the problems seem to. Just get a DM me and not sharing any solutions. I've just signed up to Virgin so I've signed in to about 1000 things. The email is correct, the password is correct. But I'm getting an error that says it is intact wrong (I've had to input the same details to joing this "community".
  If you've just signed up to Virgin then you need to download and use the TVGO app, not the TV Control app.
  All customers joining VM with a TV subscription only have access to either a 360 or Stream (Flex) TV set top box.
  The TV Control app only works with the older tivo and V6 boxes which haven't been available to new customers for around 2 years.

Forum Discussion

TV Control app won’t let me sign in

28 Replies

Related Content

New remote control won’t pair with tv box

BBCiplayer constantly needs to sign in

TV Control App not signing in

Large button controller

Website won’t load on Virgin Media