Forum Discussion

sherbo007's avatar
sherbo007
Joining in
2 years ago

Reg devices on GO app

I have raised 4 complaints about my registered devices not being recognised on the VIRGIN GO app and being unable to watch SKY Sports, and I keep getting the same response with no one actually prepared to do anything for us. Can someone actually help here. 

  • Hi sherbo007 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with the TVGO app and Sky app. Can I ask are you getting any error codes or messages when attempting to watch your chosen channels? This link may be able to assist you 👉 Help.

    Sabrina

    • sherbo007's avatar
      sherbo007
      Joining in

      Hello, yesterday I registered my iPhone and iPad and could view SKY as well. However I’ve tried to use my iPhone today and I’m being asked to register my iPhone again!!! 😡. I’m fed up with plus the fact no one from Virgin is contacting me. 

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi sherbo007,

        Thank you for reaching back out, we did pick this up yesterday, please can you advise if you are receiving any error codes when trying to use your iPhone?

        You can find further help and support around our TV Go and registering devices here.

        Regards

        Paul. 

         

  • Hi sherbo007, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R