Forum Discussion

Nickk1's avatar
Nickk1
Tuning in
2 days ago

reference IDF-12B

I am trying to log into the Virgin Go app but get this error message

I do not have a VPN, and have not watched on other devices

Why can I not log in?

2 Replies

  • Nickk1's avatar
    Nickk1
    Tuning in
    15 hours ago

    Hello

    I’m sorry but no, I still get this response……..

    Sorry, we can't sign you in just now

    Don't worry, it's just a quick pause to help keep your account safe.

    Instead:

    • Use a device you've signed in on before
    • Try again from a familiar connection
    • If you're on a VPN, switch it off and have another go

    Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    15 hours ago

    Hi Nickk1 thanks for posting although we're sorry to hear of your concerns with My Virgin Media.

    There were some issues with the app yesterday, but can you confirm if this is now working for you?

    Many thanks