Forum Discussion

abgilbert's avatar
abgilbert
Tuning in
7 days ago

Can't login. IDF-12B error

Starting getting this error a few weeks ago but switching to a different browser fixed it.

Now I just can't login at all from any browser.

No I'm not on the VPN.

Yes I'm on a familiar connection.  It's the same one that has worked for years and years.

Yes I've signed on from this device.

Please help virgin as you have obviously broken something.

I need to urgently check my bill.

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    7 days ago

    Hey abgibert, thank you for reaching out and we are sorry to hear this login issue.

    To confirm have you tried the Bing browser to login?

    Is it just that error code you are getting, any error messages at all?