Forum Discussion

bobbles69's avatar
bobbles69
Tuning in
3 days ago

Not able to view recordings and live TV on TV Go app

I am currently getting an error message when trying to view recordings on the Android app for my devices. When I try to view live TV I get a message saying I have too many devices (which I don't). When I view my device settings it says I have none then briefly flashes up that I have 3, then it changes to none again!

I've tried rebooting my hub, TV box, and devices but still get the issue.

 

Android
tv go
tvgo
Virgin TV Go

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi bobbles69 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with TVGO and registered devices. Can we ask since your post have you been able to get this resolved or are you in need or further assistance?

    Please let us know. 

  • bobbles69's avatar
    bobbles69
    Tuning in
    15 hours ago

    Thanks for getting back to me. The issue was fixed by Monday morning. It appears to have been a global issue with Virgin media judging by the number of related posts from other users.