Forum Discussion

bobbles69's avatar
bobbles69
Tuning in
11 months ago

Unable to view recordings on TV Go.

I'm currently unable to view recordings on my phone or tablet using TV Go. I get a message to switch on my Virgin TV Box even though it's already on.  I've tried rebooting my Virgin box and Hub, also checked the most recent apps are installed on my devices. 

The app allows me to watch live TV.

  • overawy's avatar
    overawy
    11 months ago

    I'm having the same issue with the app on Android

    TV box is online but when connecting to the box via the app it says the box needs to be online ~(which it is).  Tried rebooting the box to no avail.

    It's the same if you try it on the Virgin TV Go website.

  • overawy's avatar
    overawy
    Tuning in
    11 months ago

    I'm having the same issue with the app on Android

    TV box is online but when connecting to the box via the app it says the box needs to be online ~(which it is).  Tried rebooting the box to no avail.

    It's the same if you try it on the Virgin TV Go website.

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    11 months ago

    Hi bobbles69 and bobbles69, 
    Thank you for the posts, I am sorry you are both having issues with TV go, we are aware of an issue and the estimated fix time for this is  20/02/2024 14:58:28. Please keep us posted if you are still having issues after this.
    Thanks, 
    Zoie

    • ModTeam's avatar
      ModTeam
      Moderator
      11 months ago

      Hi, 

      I'm sorry to hear that you're having these issues with the TV Go app. Please click here for more information on this issue.

      ModTeam