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Dazyellow3's avatar
Dazyellow3
On our wavelength
7 months ago
Solved

Not able to login Sky Sports App/Website

Hi, 

I subscribe to sky sports as part of my TV package and can watch it on my TV360 box okay. 

When I login today I not able to login the sky sports app on my android phone and also the sky sports website on my windows pc. I reset the sky sports app and also uninstall on my phone but still get the  error message below and also when I login via website on my pc

I could login to the sky sports app on my phone okay last week.

Please could this be look into as I paying for this tv service.

access denied
sky sports

19 Replies

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  • Web-Junkie's avatar
    Web-Junkie
    Up to speed
    7 months ago

    Having the same issue on a laptop via the Virgin TV login on Sky's website! I either get Access Denied or a 504 Gateway Time-out after entering my email/password!

    • gazzie's avatar
      gazzie
      Up to speed
      7 months ago

      Yep, same here. tried several browsers, Brave, Firefox, Chrome. Same results on all, sometimes Access Denied, sometimes 504 Gateway Time Out. Trying to watch the Newcastle/Arsenal semi final on desktop. I've used this for years and never seen this issue before.

  • Dazyellow3's avatar
    Dazyellow3
    On our wavelength
    7 months ago

    This is error on the sky sports website when I try to login using my virgin media login details

    https://accounts.id.bskyb.com/sign-in/error?wholesaleerror

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      7 months ago

      Hey Dazyyellow3, thank you for reaching out and we are sorry to hear about your Sky issues.

      We have a known issue with Sky Sports not working on a mobile device or laptop, however this has now been resolved. 

      • gregywils's avatar
        gregywils
        Superfast
        17 days ago

        It's not working for me. 

        I either get a message asking to verify my email address, which I have done at least 1,000,000 times or an error screen saying I don't have access. 

        Please help.