Forum Discussion

Eeyore2023's avatar
Eeyore2023
Joining in
2 months ago

Maximum Number of Devices

I've had a message saying I have reached the maximum number of devices. I only use two and have used nothing additional this month.

How do I get this sorted ?

 

1 Reply

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    2 months ago

    Hi Eeyore2023 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are having with devices. This may be down to historical shadows of former devices or the same device replicating itself. So that we can look into this and assist where we can we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina