Hi I keep getting the same message all the time when I try to access virgin on the go on my samsung mobile. It is listed on there but I have to keep replacing device. I have not cleared cookies or cache. How do I get around this as I keep reaching maximum devices all the time?
Forum TeamHi NickyA2,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you're being asked to re-register your device. This can be due to a few different reasons, including if your device is automatically refreshing the cookies, or if a recent software update has been done. It can also happen if the app has been updated.
You can manage the devices you have registered and find further help for using Sky Sports via Virgin Media here.
Thanks,
Hi thank you however this happens every time I try to access the Virgin TV Go app on my A53. It shows as registered but I have to keep re registering. This has been going on for months now. I don't delete cache or cookies and I am the only one in the family this is happening to.
Any suggestions?
Forum TeamThe device itself may be deleting the cookies/cache automatically depending on your settings.
When googling 'a53 Samsung retain cookies', Google provides some steps on settings to check to see if these are automatically clearing the data files, which TVGO needs when restoring the device registration. Some of these steps are to check if 'Clear browsing data on exit" or "Block all third-party cookies" within your browser's privacy and security settings are enabled.
These settings will depend on the browser you're using. It may need a little play around to get your settings right.
We aren't able to support third-party devices, but we'll help in any way we can.
Keep us posted with how you get on.
