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happydundee's avatar
happydundee
Tuning in
2 years ago

Superhub 3 only working at 100Mbs

I have upgraded to 350 Mbs. But all speed tests, even the one on Virgin Media site are reporting around 84Mbs.

My SuperHub 3 is connected by a 0.5m Cat 6 cable to a Deco S4 and is in Modem mode.

I have tried connecting by superhub Direct to laptop only with a 1Gb network port with a known good Cat 6 cable and it is still 100Mbs.

I have reset the Superhub, tried different ports on the Superhub, put the Superhub back into router mode and it's still the same.

Any idea?

14 Replies

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    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      Change the ethernet cable first - if it goes faulty (e.g. one of the little 8 wires snapped off in the connector) -  it will default to <100 Mbps

      • happydundee's avatar
        happydundee
        Tuning in
        2 years ago

        If you read my post, you will see that I have already done this.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi happydundee 👋.

    Thanks for reaching out to us. Apologies for the issues that you have been having with your speeds. Could you please run diagnostics on the Hub and perform some tests with the Hub in router mode removing all third party Hubs and post the results so that we can see how it is performing.

    👉 Speed Test
    👉 WiFi Diagnostic
    👉 Slow Speeds Help

    Keep us updated.

    Sabrina

    • happydundee's avatar
      happydundee
      Tuning in
      2 years ago

      I have put Hub in Router mode. Connected my PC via Cat 6 Ethernet to the Hub 3, and this is the results. I am on 350Mb. I have done theSpeed Test Link and reset the router, I have done the WiFi Diagnostic and that is all fine. The result below is via a wired connection direct into my hub3 with nothing else connected.

       

    • happydundee's avatar
      happydundee
      Tuning in
      2 years ago

      See here, single device connected to Hub 3 at 1000Mb. so its not my cable:

       

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The Speedtest show a test server in Dublin and that does not look like a VM UK Speedtest. Are you in Eire?

    • happydundee's avatar
      happydundee
      Tuning in
      2 years ago

      I have also done a speed test to Virgin Media speed test and it's the same. 

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        2 years ago

        Thanks for coming back to us happydundee, I have looked into this and can see that you have a technician visit booked in to resolve your issues. Please let us know how the visit goes.

        Kind Regards,

        Steven_L