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betaspin's avatar
betaspin
On our wavelength
2 years ago

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted the hub a couple of times, including power off/on, but the realspeed downloads to the hub remain slow. I have spoken to Virginmedia support who could not notice anything on their end. Fast.com speeds have dropped from the usual >1Gbps to about 500 Mbps, and https://www.thinkbroadband.com/speedtest is pitiful, 35 Mbps single thread and 230 Mbps multithreaded. Any suggestions on what might be wrong and how to proceed (and convince Virginmedia to have a proper look at this) would be much appreciated. 

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  • CantStandVM's avatar
    CantStandVM
    On our wavelength
    2 years ago

    5 days and counting and not even a hint of a virgin media forum employee weighing in on the matter. Obviously it'd be a total waste of time anyway because they wouldn't have a clue, but at least it would give the impression they were on it. 

  • betaspin's avatar
    betaspin
    On our wavelength
    2 years ago

    Fixed in YO23, as well. The hub 5x was not restarted though. Most likely, we shall never know what was wrong but some part of the VM network serving York could have been either restarted or updated.

    My nest cameras logs show that the outage was between 2:19-2:28 am.  

     

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi all,

      Thank you for your posts. I'm very sorry to hear that some of you have been experiencing some issues with your services and broadband connection recently.

      Is this ongoing for you today? If so, please can you confirm if your wired connection is also impacted or just wireless/Wi-Fi? Can you also confirm any diagnostics and troubleshooting you've performed thus far?

      Thanks,
       

      • betaspin's avatar
        betaspin
        On our wavelength
        2 years ago

        Thanks for responding, Zach_R. The issue was with very slow SamKnows RealSpeed downloads to the hub 5x in the York area (confirmed in YO23, YO31 and YO32). This type of test does not pass through the internal wired or wireless network. The issue was fixed for all three of us who reported it on this forum in the early hours on Monday, most likely through a reboot of some part of the VM network around York. It would be good to know what exactly went wrong as this would help deal with the problem faster if it reoccurs. 

  • JP4673's avatar
    JP4673
    Tuning in
    8 months ago

    Can someone explain how every other speed test I run shows 130Mbps yet when I run this I am getting 1050+Mbps?  Is this a genuine speed or just the speed into the hub and not a realistic user speed?

    • carl_pearce's avatar
      carl_pearce
      Superstar
      8 months ago
      JP4673 wrote:

      Can someone explain how every other speed test I run shows 130Mbps yet when I run this I am getting 1050+Mbps?  Is this a genuine speed or just the speed into the hub and not a realistic user speed?

      Real speed is the speed to the HUB over VM's network.

      Other sites test from the device itself, so limitations like Wi-Fi speed and device capability come into play.