Forum Discussion

gworf83's avatar
gworf83
On our wavelength
11 months ago

Sudden drop in SamKnows RealSpeed to router

Just poppin' in to mention I'm also having issues with drops in speed although I'm not in the York area.

I noticed yesterday that my speed had dropped all the way down to 1.6 Mbs but upload speed remained at 100 Mbs?

I've tried the following

Rebooted PC, Switched router of for a few minutes (Hub 4), Pressed the factory reset button and turned the hub off for over 30 minutes.

I've run all the tests on the mobile app and am currently in the wait 24 hours to see if it magically repairs itself phase lol (I'm somewhere around the 13 hour mark by now).

I'm in the FY3 area if that helps. 

Currently (as of time of writing this the SamKnows download speed to router is 13.4 Mbps and to device (PC) 13.5 Mbps

Upload to router is 111 Mbps to router and 100 Mbps to device (PC)

Oh yeah PC is connected via ethernet.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    11 months ago

    Hi gworf83 👋

    Welcome back to our Community Forums and thanks for your post. 

    Sorry for the issues with your service.

    I have checked our systems and can see an engineer visit was arranged for you.

    How did it go?

  • gworf83's avatar
    gworf83
    On our wavelength
    11 months ago

    Hi Ayisha_B,

     

    All fixed, turns out the speed drops were down to the junction box being flooded which had eroded the cable.

     

    • John_GS's avatar
      John_GS
      Forum Team
      11 months ago

      Hi gworf83 

      Thanks for coming back to the thread and glad to hear all resolved 🙂

      Please pop back to the community if you ever need further help.