Forum Discussion

iwkya's avatar
iwkya
Tuning in
6 months ago

Speed loss, packet loss

I'm on 125m, last few days im getting 5 to 10. Intermittent packet loss when pinging via virgin router, same from a desktop.

Trace dropping out too but sometimes ok. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Once done we can comment.

    • iwkya's avatar
      iwkya
      Tuning in

      Can you explain pre and post RS errors please. 

      • Martin_N's avatar
        Martin_N
        Forum Team

        Hi iwkya,

        Thank you for your post. We're sorry to hear about any issues you're having. 

        We are more than happy to take a look into this. 

        I will private message you now to confirm your details. 

        ^Martin

  • well i will tell you this much dont expect them to do anything about it been waiting over a week they said a technician will come out they never came and now they are just ignoring all my messages