iwkya
7 months agoTuning in
Speed loss, packet loss
I'm on 125m, last few days im getting 5 to 10. Intermittent packet loss when pinging via virgin router, same from a desktop.
Trace dropping out too but sometimes ok.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
Can you explain pre and post RS errors please.
Hi iwkya,
Thank you for your post. We're sorry to hear about any issues you're having.
We are more than happy to take a look into this.
I will private message you now to confirm your details.
^Martin