Forum Discussion

ACJ1's avatar
ACJ1
Settling in
8 days ago

Speed issues / Pods

Had a 1gig line installed two days ago… speed seems ok in all but one of the bedrooms, where my son has his PlayStation. 

Speed is typically around 10mb download, which is unusable.

i have run tests on the virgin app to confirm this, however it is not clear how to get a ‘pod’ issued for a speed under the guaranteed minimum limit if 30mb.

 

i have tried calling and end in an infinite loop of automated robots.

 

Can any one help? There is nothing in the app I can see to order a pod. It just tells me to restart the router.

playstion
Pods
slow
speed

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    6 days ago

    Hello ACJ1

     

    Sorry to hear of the wireless signal issues in certain locations of your property, we appreciate the frustration this can cause and you raising this with us via the forums. Welcome to the community.

     

    Pod's should be able to be ordered via the Connect App, what happens when you try to order them via the app? Do you get any error messages at all or does it just ask you to reboot the Hub?

     

    We have help here to improve the wireless signal strength and range.