Speed issue PL5
So I have 360 and a BB speec of 350, just done a speed test and it’s showing download speed of 15.5? and upload of 16.16 in other wards it’s crap!! Any recourse?
Forum Discussion
13 Replies
Have you confirmed the speed to the HUB?
https://samknows.com/realspeed/
Anything showing here:
https://www.virginmedia.com/help/check/status
535 at the hub whilst 235 at the device! So what is the solution?
The solution is up to you, as VM are supplying the contracted speeds to your Hub. Are you using a good Cat 6 cable to your device, or is it Wifi? If it's Wifi VM only guarantee 30Mb.
What Hub are you using and what device is seeing the 235 download speed?
Hub is latest one. 235 us to my mobile, I’ll check my pc
Router shows 364, Upload 53.2 mbps, latency 13.0, jitter 0.83.
Device shows 42.7 latency 16.7 jitter 2.47Is the PC directly connected to the Hub, via a Cat 6 cable? Have you tested the speed (if Windows) using Safe Mode with Networking?
Hub is latest one.
Which Hub as Hub's 3, 4, 5 and 5X can all supply the 350 Tier.
Hub 3 and 4 are Wifi 5, and 5 and 5X are Wifi 6.
3 i belive The cable is oldish, ill look at upgrading cable, is Cat the best?
Hubb3
Cable probably needs upgrade,!is cat 6 the best
Are you using any devices between the HUB and PC, like powerline adapters?
None
- Akua_A
Forum Team
Hi fdj12
Welcome to our forums, and sorry to hear you are having issues with your service speeds. We can understand the inconvenience caused, and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
