Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and give qos its helped a lil but the problem is with the main router I think I’ve attached a picture of the network log something is constantly changing or needs seeing too or is this normal?
Picture got removed due to MAC address mybad, but constantly getting messages like this ever other minute?
What package were you on before the upgrade? Did you get a new Hub? If so what model is it and if not switch the old one off for 5' and back on - this will allow it to pick up any new speed protocol.
How are you measuring speeds - on what devices? What are connections like over an ethernet cable connection?
Re log messages - see here...
I was on 500 dwn 45 up and had the hub 5 with that package.. not long upgraded to their gig package which is about 1200 dwn and 100 up
I use wifi to test speeds I’m getting the package speeds sent to the house I use samknows to find that out.. but ive not noticed any change in performance with devices up load has gain like 200meg as devices show now 700+ but uploads never go over 12 meg on any device.
i check the network log and its full of cm messages going off like every 3 mins
Don't use a picture, just copy and paste the Network log into a post. The Board software will remove the MAC addresses for you.
First call 0800 561 0061 - use the automated number to see if there is a service issue in your street.
Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to see the Upstream speeds.
The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.
Post a screen shot of the results.
Says I’m getting 50 up? Hmmm
is this right ?
Looks like a very decent result from Realspeed.
I suspect when the current contract started Gig 1 was sold as a 1000x50.
But clearly you are on a 1130 x 104 type of Gig 1 service we see this from the
Hub results & again from the Device upstream of 87.6 Mb/s.
it did get stuck at 50 wouldn’t go over then decided too as the test ended, I’m gonna switch because this dosnt feel like a gig connection compared to a pals, FaceTime calls lag smart tvs displaying a anything lags pictures terrible, online gameplay is unbareable, but thanks anyway M.
Hi Ekendall 👋
Welcome to our Community Forums and thanks for your post.
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things.
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that 👉 here.
If it's just the Wi-Fi and all things are looking good over a wired connection, we have some helpful pages to get the best from your Wi-Fi here
The Realspeed results would suggest the issue you feel exist, are not present on the connection to the VM Hub.
Speed to the Hub is correct, Latency & Jitter are low, Packet Loss is Zero.
