Need help with network log
Hello, wondering if anyone could help we not long upgraded to virgin gig package, but the performance hasn’t changed devices are struggling I’ve had to buy a device to help with the wifi signals and ...
Forum Discussion
Looks like a very decent result from Realspeed.
I suspect when the current contract started Gig 1 was sold as a 1000x50.
But clearly you are on a 1130 x 104 type of Gig 1 service we see this from the
Hub results & again from the Device upstream of 87.6 Mb/s.
it did get stuck at 50 wouldn’t go over then decided too as the test ended, I’m gonna switch because this dosnt feel like a gig connection compared to a pals, FaceTime calls lag smart tvs displaying a anything lags pictures terrible, online gameplay is unbareable, but thanks anyway M.
Hi Ekendall 👋
Welcome to our Community Forums and thanks for your post.
The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things.
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that 👉 here.
If it's just the Wi-Fi and all things are looking good over a wired connection, we have some helpful pages to get the best from your Wi-Fi here
