Latency spikes + packet loss new customer

Question

Hi i started with virgin lkess than a week ago and already its turning into a ,istake. i was with virgin about 6 years ago before and had this problem and they said its a utilization issue and will be fixed soon.

6 years later im 2 miles down road and it still seems to be the case, i linked my bqm and router status below is everything ok? the engineer did add a 9db auth thing so i dont know, thanks.

https://www.thinkbroadband.com/broadband/monitoring/quality/view/2a3b755eadae8ef760e646caae338c62f3a14114

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	9.9	42	QAM 256	25
2	139000000	12	42	QAM 256	1
3	147000000	11.6	41	QAM 256	2
4	155000000	11.3	41	QAM 256	3
5	163000000	11.3	42	QAM 256	4
6	171000000	11.2	42	QAM 256	5
7	179000000	11	42	QAM 256	6
8	187000000	10.9	41	QAM 256	7
9	195000000	11	42	QAM 256	8
10	203000000	10.6	41	QAM 256	9
11	211000000	10.3	41	QAM 256	10
12	219000000	9.9	41	QAM 256	11
13	227000000	9.5	41	QAM 256	12
14	235000000	9.2	41	QAM 256	13
15	243000000	9	41	QAM 256	14
16	251000000	8.9	41	QAM 256	15
17	259000000	9.1	41	QAM 256	16
18	267000000	9.4	41	QAM 256	17
19	275000000	9.6	41	QAM 256	18
20	283000000	9.7	42	QAM 256	19
21	291000000	9.9	41	QAM 256	20
22	299000000	10	42	QAM 256	21
23	307000000	10.2	42	QAM 256	22
24	315000000	10.1	42	QAM 256	23
25	323000000	10.3	42	QAM 256	24
26	339000000	9.6	41	QAM 256	26
27	347000000	9.4	42	QAM 256	27
28	355000000	9.3	41	QAM 256	28
29	363000000	9.4	42	QAM 256	29
30	371000000	9.7	42	QAM 256	30
31	379000000	9.8	42	QAM 256	31
32	387000000	9.7	42	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42
2	Locked	42
3	Locked	41
4	Locked	41
5	Locked	42
6	Locked	42
7	Locked	42
8	Locked	41
9	Locked	42
10	Locked	41
11	Locked	41
12	Locked	41
13	Locked	41
14	Locked	41
15	Locked	41
16	Locked	41
17	Locked	41
18	Locked	41
19	Locked	41
20	Locked	42
21	Locked	41
22	Locked	42
23	Locked	42
24	Locked	42
25	Locked	42
26	Locked	41
27	Locked	42
28	Locked	41
29	Locked	42
30	Locked	42
31	Locked	42
32	Locked	42

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

41

4.7

241977280

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	42.8	5120	QAM 64	1
1	43100000	42	5120	QAM 64	2
2	36600000	41.8	5120	QAM 64	3
3	30100000	41.3	5120	QAM 64	4
4	23600000	41.3	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

37.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

Steven_L · Answer

Hello angelastinson,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. I have looked into your issues and can see that you have downstream power levels on most of your downstream channels that will need an engineer to visit to resolve the issues. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
 Kind Regards,
 Steven_L

angelastinson · Answer

I have one coming tomorrow, I'll update you after he's done hopefully it gets fixed&nbsp;

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Latency spikes + packet loss new customer

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