Latency spikes + packet loss new customer
Hi i started with virgin lkess than a week ago and already its turning into a ,istake. i was with virgin about 6 years ago before and had this problem and they said its a utilization issue and will b...
Forum Discussion
Hello angelastinson,
Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. I have looked into your issues and can see that you have downstream power levels on most of your downstream channels that will need an engineer to visit to resolve the issues. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L
I have one coming tomorrow, I'll update you after he's done hopefully it gets fixed