Dropped Packets

likely something outside need changing

Post up the connection data as per this...

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In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

run this to see if packet loss is downstream

http://startrinity.com/InternetQuality/ContinuousBandwidthTester.aspx

It seems to be upstream:

Correction, if I leave it running long enough, it's both upstream and downstream.  The downstream is intermittent.

best to use the default limits then max out the speed as it still tells you the packet loss more correctly without more load

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cookd53atfbooru wrote:

Generally my broadband is fine for normal web access.  However, both my wife and I work from home and I have noticed that we both suffer from interruptions on video/voice calls.  This causes the connection to freeze for 1-2 seconds before resuming.  I ran a BQM and notice that we are consistently dropping packets with our connection.  I have also conducted my own tests by pinging the VM router and an external website while on a video call.  When it freezes, I also see dropped pings to the external website (the VM router ping is fine).

Is there anything that can be done to improve this?

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To improve your video call quality and reduce packet loss, try switching to a wired Ethernet connection for stability, ensure no other devices are consuming significant bandwidth, and place your router centrally, away from obstructions and interference. Enable QoS settings on your router to prioritize video traffic, update the firmware, and consider changing the Wi-Fi channel to minimize interference. Additionally, limit connected devices during work hours and contact your ISP for assistance or to explore upgrading your plan if necessary.