Forum Discussion

daveoc's avatar
daveoc
Up to speed
6 months ago

3MB on 1 Gig connection

I'm getting 3mb download on a 1 gig connection. No problems in area according to checker. Would someone be able to take a look at this for me please.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping 

     

    What does a wired speed test show on this site.  Run the FULL tests and post the results.

    www.samknows.com/realspeed

    Once done we can comment.

     

  • Adding that I've done a reset to the hub and I'm back to the 180mb I normally have on the wi-fi. Noticed that when I had the problem the server was in Manchester, even though I'm in Southampton. Since reset it's changed to London.

    • Martin_N's avatar
      Martin_N
      Forum Team

      Hi daveoc,

      Thank you for your post. I'm very sorry to hear about the issue with your broadband speed. 

      We're glad to hear the speed is back up. Please let us know if you need further assistance. 

      ^Martin