Will it ever be installed?
Hi everyone.
I just moved to Limehouse in London
I signed up for Virgin on November 18th. I selected my installation date as December 7th. As you can guess.. this was delayed. The new date I was given was December 27th.
I was contacted on December 22nd about a new delay which is this time until February 7th 2024. Nearly 2 and a half months since my sign up date. Crazy.
I've called multiple times and spoken with the pre-install team and each day I was told the works happening in my street would happen that day and they never do. I have also sent an email to the CEO / Executive team - 28 day response time so not expecting anything soon.
Anyway... Does anyone actually think they have capability to add this to my street? It feels like I've been sold a product they cannot deliver and won't be able to anytime soon.
If you are in Limehouse do not sign up for this.
Thanks
If you search through the forum you will find your story recounted endless times.
VM and its sub-contractors will string you along for as long as they like. They may install for you or they may give up eventually and cancel your installation.
There seems to be no means to get VM to improve its performance in this area. Those who have managed to bump an installation along have generally taken direct steps themselves to bypass the default procedures. Here is a recent topic with a novel approach which worked for the OP who was waiting
and here is a recent topic where the OP waited a long time, in expectation of VM installing, only for VM to give up and cancel the job
Hope you manage to make some progress with it, one way or another.