Forum Discussion

welshgareth's avatar
welshgareth
Settling in
8 months ago

When will my area become active?

Nexfibre installed all the cabling several weeks ago in my area, the power company have sorted the electric to the streetside cabinets and VM access points have been installed along driveway fronts. I did a webchat with sales and they just used the postcode look up and said "sorry we don't supply your area" which wasn't helpful despite me explaining the process and they just wanted to terminate my contract.

Anyone able to advise when the network will become live in CF23 9HU?  I'm due to move here shortly and want to take my services with me and not face a disconnection fee mid contract to only have to sign up again once it goes live.

4 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Electrics for a Passive Optical Network ... that is a puzzle.  

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    8 months ago

    Hi welshgareth 

    Thanks for posting and welcome to the community.

    I'll send you a PM now, get some details and email the team, to see if there's any updates at all.

  • irtizausman's avatar
    irtizausman
    Just joined
    6 months ago

    Hi,

    I’m in the same situation as you. Access points were installed in front of my home more than two weeks ago, but I’m still not able to get any clear answers from Virgin Media. The service centre just keeps saying my area isn’t covered yet, which doesn’t help.

    Just wanted to ask if you’ve managed to get sorted or if you know how long it might take before the connection actually goes live?

    Thanks

    • Akua_A's avatar
      Akua_A
      Forum Team (Retired)
      6 months ago

      Hi irtizausman, 

      Welcome to our forums. We are glad to see you are interested in our service. Sorry to hear there hasn't been clarity regarding whether your home is serviceable. We want to best help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

      Thanks,