Hi, I am currently in the process of moving to Virgin and all the equipment gets delivered tomorrow but I have just checked and I have no wall socket to plug the equipment into. I only have open reach and sky sockets. I have tried to book in an engineer online on my account but when I click the button to do this, it does not work. Please can you help me arrange an engineer to install the wall socket?
Standard cut/paste reply to a 'missing socket' topic would be ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these
(styles and colours may vary and branding may be non-VM (such as former cable TV companies).
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
Thank you for this. Checked my full house and unfortunately it looks like the property has only had sky tv as there is a bt phone line box and then the new sky broadband box that they just installed recently for thr fibre optic broadband.
I have checked online to see if the sky box could be used but it says it cant due to the different types of internet that are provided so think I now need an engineer to install the socket for me 😕
Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
