Forum Discussion

jpennycook's avatar
jpennycook
Up to speed
9 months ago

Unreliable broadband, Basingstoke (area 31), since yesterday's maintenance window

There was supposed to be some maintenance in my area yesterday between 9AM and 3PM.  After about 2PM yesterday, I noticed broadband disconnections but as this was in the maintenance window was not bothered.  Today my broadband has been unreliable, and after I rebooted my cable modem around 9-ish the connection hasn't come back, even after more subsequent reboots.

The cable modem hasn't managed to get the time yet - it thinks it's 1970.

 

According to my bill, I'm in Area 31.

 

Item Status Comments

Acquired Downstream Channel (Hz)
Update in progress
Scanning
Ranged Upstream Channel (Hz)
Update in progress
 
Provisioning State
Offline

 

Network Log

Time Priority Description

01/01/1970 00:34:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:34:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:34:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:33:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:03:36criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:02:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:02:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:02:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:02:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 07:02:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 01:36:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2024 01:36:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2024 19:43:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
area31
Basingstoke
Broadband
Hampshire
outage
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Your Hub is failing to contact the VM network. It will have a flashing light. 

    Have you checked 0800 561 0061 ?

    • jpennycook's avatar
      jpennycook
      Up to speed
      9 months ago

      Thanks - apparently there's a fault and it should be working by 515PM today.  Presumably yesterday's maintenance caused some kind of problem.

  • jpennycook's avatar
    jpennycook
    Up to speed
    9 months ago

    The problem has been fixed - the status checker says it has, and I'm connected again.  It would be great if there was some idea of what the problem was.