Stuck on Preparing your property
Sadly I'm in a similar situation to so many others on here. My outside box has already been installed (16/12/2024) but my engineer installation has been delayed and my My Virgin Media 'progress' bar still shows "Preparing your property".
In the past week I have spent over 2 hours and 53 minutes on the phone (0345 454 1111, 0800 052 1734, 0800 952 2276) being consistently fobbed off and lied to. From being told they will call me back with updates to sending technicians and engineers for site visits, none of this happens. I've even sent photos of the external box pre installation on Whatsapp (+44 7803 089684) and still nothing. They still seem to believe external work needs to be completed!?
I understand your partner engineers (Avonline) usually sign off and notify you when the outside pre installation work is complete but something's clearly gone wrong with the system and my notification is apparently worthless.
So I do wonder what happens now? No one actually seems able to do anything. It's all a bit "computer says no". Even more worryingly they've suggested I "buy a dongle or data" so they appear to have little faith in themselves.
So far 3 weeks and no internet.