Stuck on Preparing your property
Sadly I'm in a similar situation to so many others on here. My outside box has already been installed (16/12/2024) but my engineer installation has been delayed and my My Virgin Media 'progress' bar ...
Forum Discussion
Hello davideggy
We're sorry to hear of the delays to your installation and the inconvenience caused, we appreciate you raising this via the forums and welcome to the community.
When you have spoken to the team, have they confirmed they're still awaiting confirmation of the external work from the Avonline? The 0800 052 1734 you mentioned you have called is the direct number for the Install Team who will be able to advise further.
Hi Robert_P,
I've just called 0800 052 1734 (option 0) again and they've advised they're awaiting confirmation / notification of completion of the external works from "the field manager", which sounds like I've been fobbed off and lied to again.
Just to confirm, my My Virgin Media 'progress' bar is still stuck on "Preparing your property" one week after Avonline completed the external works (16/12/2024).