Signed up for 1 gig. Do I need a new Hub?
Signed up for 1gig online but no mention of being sent a new hub.
Forum Discussion
5 Replies
Hub 4 and 5 (and 5X if XGS-PON) are capable of 1Gb. So, it depends on which Hub you have at present.
I have a hub 3
That will be replaced with a 4 or 5.
- Robert_P
Forum Team
Hello Sarah198702
Thanks for posting in regards to the recent online upgrade and Hub query, we appreciate you raising this via the forums.
The online order can take up to 14 days to be processed during which time you should get an update on the order. You have mentioned you currently have a Hub 3 and as advised by both Adduxi and jpeg1 this should be swapped out for a Hub 4 or Hub 5.
Once you get an update on this, if you have any questions or queries please feel free to get in contact here and we can assist further.
