Forum Discussion

Bluefusion's avatar
Bluefusion
Dialled in
3 months ago

Router install fail

Had VM before, New contract started, plugged in a brand new Hub5 started booting up the light is solid white but every 20-30seconds it flashes once then returns to being solid this cycle repeats and I have even left it for hours, no change. Had a confirmation text from VM to say my router had been activated.

The hubs is not showing up on WiFi and the QR code says not available, I’ve tried unplugging, pressing the reset button and reconnecting the cable over and over but still the same out come.

Called VM who said my router hasn’t initialised correctly and need to send an engineer but that’s in 3-days time.

Any thoughts or ideas I could try as it’s now left me without internet until resolved.

2 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    Only thing you can try is to Call the equipment activation number on  -  0800 953 9500 (follow options) and check with them.  You will need to hand, the  Model numbers,  serial numbers/MAC addresses off the barcode stickers  of all pieces of kit (photo the stickers) and also your account number and see if they can sort you - or tell them you want a "tech install"

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey Bluefusion, thank you for reaching out and we are sorry to hear about this.

    You would need a visit if that was the case.

    How did this go?