Forum Discussion

BlueShed's avatar
BlueShed
On our wavelength
3 months ago

Failed Install

Install date today, the day my old internet and VOIP is due to be ceased.

Engineer found that the 3rd party contractors that installed the fibre cables haven't done their job correct, my port at cabinet isn't matched to my address.

new install date given 19th November 

I work from home I rely on the internet for my job, I can't use mobile data I'm in a blackspot no signal.

How on earth can I wait 18 days how can you leave a customer like this? Is this the state of Virgin Media?