Forum Discussion

hilotbo1's avatar
hilotbo1
Joining in
2 months ago

Renewal song and dance?

My 18 month contract is coming to an end in the middle of Feb, and this is the first time I'm not on a student contract so it will be the first time I do the whole threatening to cancel to not get a ripoff on renewal. I'm currently paying £30 for an M125 contract which I got from haggling, which is projected to go up to £54 .

What's the process for this? I know they are very specific with when you're supposed to put in notice and who to call etc so wanted to get ahead of the curve. I got a letter in the post from EE saying they've just extended full fibre to my address for £31 p/m which I plan to use for negotiating.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Why would you want to stay with VM when you can get EE full fibre? The EE connection and customer service should be superior and the price is good too. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    Why on earth bother haggling when you have that choice?

  • -tony-'s avatar
    -tony-
    Alessandro Volta
    2 months ago

    if EE are doing it for £31 then there will be others doing it for less with better long term deals - many of the smaller isp's offor 2 year fixed deals and that means NO increase each april unlike EE who will tell you its fixed but has a cost of living increase

    any offer to get you away from this shower has to be good

  • Barstaff's avatar
    Barstaff
    On our wavelength
    2 months ago

    "I got a letter in the post from EE saying they've just extended full fibre to my address for £31 p/m which I plan to use for negotiating."

    May I make an observation, don’t ever, ever take up a career as a professional poker player - because you are rubbish at it!

    Sorry, really sorry, yes I know it’s harsh, but if VM have any idea at all (this is not a given) then, they may be able to tie your forum username with your actual VM account - maybe by the email addressed you used to register, maybe by the IP address. So possibly, when you do call VM to ‘negotiate’, a massive red banner appears on the call centre agent’s PC which states “This person is just trying in on, they’ll mention EE, but it’s a negotiating tactic, they don’t actually want to leave”, offer them the bare minimum and see what happens!

    Like I said, it’s a poker game, bluff and counter-bluff - will you actually leave, honestly doesn't look like it - and VM know that!

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi hilotbo1 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Congratulations on completing your studies at uni, we hope during that time your service that OS a dependable one to assist with this. As you have stated you have been offered full fibre by EE in your area for a price that is desirable to you, when coming to the end of your contract you are welcome to reach out to us to discuss a renewal quote which we can offer you, not all prices can be matched but we do try to offer the best that we can with the discounts and offers that are available to you. If we cannot meet an agreement you can submit your 30 day notice to terminate or the One Touch Switch process with your new provider that will take care of the terminating side with us.

    Please reach out to our other contact channels as the Forums will be closed during the Christmas period.

    Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
    WhatsApp: +44 7803 089 684
    Facebook: https://www.facebook.com/virginmedia
    X (fka Twitter): https://twitter.com/virginmedia