Forum Discussion

prathyush236's avatar
prathyush236
Joining in
10 months ago

Regarding new broadband connection in a newly moved house

Connection socket 

Hub 4 router 

I've just moved into a new house and am looking for a new broadband connection. However, I found a Virgin wall connection socket, and the previous tenant left a Hub 4. How can I check if the fiber cable is still connected and ready to go if I order a new connection?

2 Replies

  • Hi prathyush236 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to discuss becoming a Virgin Media customer, we'd suggest contacting our sales team on 0800 183 1234.

    Thank you for your support Roger_Gooner 👍

    Regards,
    Daniel

  • The hub might still be working, so try and connect to it. Even if it works it won't do so for much longer.

    If you want to be a VM customer then you can do so online or by phone.